Reviewed by Carla D. of San Mateo of Ca USA on Jul-2007
Stayed at the Property - Jul-2007
I didn't receive the room I had reserved the first night and had to change rooms the second night. The parking garage fee was outrageous $33 per night. My request for pillows took over an hour. No one even mentioned the free buffet at check-in.
Reviewed by Kevin M. of on Jun-2007
Stayed at the Property - May-2007
The common areas seem nice enough. But my room was worn (fabric in chair had hole in the arm) and dirty (phones, doors, carpetting). My toilet was actually full of feces when I entered the room, with feces smeared on the toilet seat. The bathroom counter was dirty as well.
Reviewed by rita s. of queens on Apr-2007
Stayed at the Property - Apr-2007
the hotel gives you with your rate a free buffet breakfast.
the line is so long yu can't get
near it. after you finally get
a seat the lines so long just to get your food. its awful. also
for such a nice hotel they
should get better tv sets like
most upscale hotels have
alread. also $32.00 for valet
parking is ridiculous. I got to boston 10 times a year. I
will try to find a better rate
somewhere else.
Reviewed by Karen V. of Easthampton of MA US on Feb-2007
Stayed at the Property - Jan-2007
Checking into parking facility, the time agreed with the time on all of our electronic devices. Checking out the time was off by 10 minutes, to the advantage of the parking facility resulting in additional parking fees. Plus it took an additional 20 minutes just to get through the garage as there is only one parking attendant to handle large functions. There were about 35 vehicles waiting in line; you do the math and figure out who is profiting by the errant clock and insufficient help. No reply in response to our complaint from the Hyatt. HUGE RIPOFF!
Reviewed by cheryl k. of on May-2007
Stayed at the Property - Jun-2006
The first room assigned to us was only partially cleaned-trash in garbage can, ironing board still up. Went back to the desk, got "upgraded", but the room had dirty towels on the bathroom floor. The line was too long at checkout to complain about the room, so I called the number listed on the receipt. Needless to say, no one ever got back to me. They also charged my credit card for a bottle of water I never drank!!!!!
Reviewed by A W. of Chatham of MA USA on Oct-2006
Stayed at the Property - Apr-2006
Our stay was not pleasant, the rooms were filthy, piles of dirt inside the sliders , dust balls and crap on floor, dirty linens, paint and plaster falling off the walls, no water pressure, etc, etc, etc. We went to the bar to have a drink and the bartender was to busy to wait on us, to many conventions or something going on. We complained and got nowhere.
